What our customers say


Hayley Osborne

July 2018

"Recently bought and sold through W&D, the second time we have used them, couldn’t be more content with their service, from Tom who took the photos and details and negotiated an amazing price for our property, Claire who showed us our lovely home now and Denise who was so helpful and kept us informed on weekly updates, they all made this a stress free move, a few days after the move I was surprised with a lovely bouquet of flowers Thankyou again. I would definitely recommend Williams & Donovan"

Source - Facebook

Danielle Porter

July 2018

"We have recently used Williams and Donovan to sell our property, from the offset they were professional, attentive in responding to our needs and always keeping us up to date. We received weekly updates on our sale, ensuring everybody within our chain is completing paperwork and we were kept in the loop with any changes. From Lloyd taking photos of the property , to Joanne assisting with the offers and Lynn keeping us informed on the process to completion. We cannot thank you all enough, for making the move straightforward and stress free. We would highly recommend you to all our friends and family. Thank you all, Danielle and Michael xxx"

Source - Facebook

Michael Dunphy

June 2018

"My partner and I have recently purchased our first house through Williams and Donovan’s Benfleet. We can’t thank everyone at Williams and Donovan’s Benfleet enough, in particular Jo Jones as she provided guidance and regularly kept us updated throughout the process.

I’d also like to thank Dean Neagen for his advice when completing our mortgage application, providing sound advice throughout.

I wouldn’t hesitate to recommend Williams and Donovan’s, and if you decide to visit make sure you speak to Jo Jones and Dean Neagen. "

Source - Google

Bev Booth

June 2018

"Fab service, very quick and kept me updated weekly with phone calls"

Source - Facebook

Kerry McAteer

June 2018

"I can’t thank everyone at W&D Benfleet enough for all their help with the purchase of our first house. Being first time buyers, the process was quite daunting but Jo helped us every step of the way and answered any questions that we had. I’d also like to say a massive thanks to Dean with all of his help and advice with our mortgage application. I have already recommended him to family members as we were so impressed with his knowledge and professionalism. We wouldn’t hesitate to use W&D again in the future. Thank you all! xx"

Source - Facebook

Liz Page

May 2018

"All the staff were very professional, friendly, and helpful from start to finish. They kept us updated with progress at all times which helped to make selling the house a lot less stressful. We would highly recommend them"

Source - Google

Dean Courtier

May 2018

"I have no hesitation in highly recommending the Lettings team. I have used them to both let property and also rent property. There are many agents offering similar services in the area but their responsiveness and professionalism is second to none. Their communication is impeccable and their customer service skills are exemplary"

Source - Facebook

Wendy Bellenie

April 2018

"Nothing is too much trouble for the staff. Excellent service, efficient and good value for money"

Source - Google

Andrew

April 2018

"Thank you to all the team for making our house purchase such a smooth, fuss less experience with a positive outcome"

Source - All Agents

Katie Alicia Duke

April 2018

"I wouldn't recommend. The lack of communication from Williams & Donovan is almost laughable. They left me waiting over 25 minutes to view a property to rent in Rochford Lofts, they didn't apologise and didn't answer the phone when I rang the lettings office. These people will not care about you if you want to rent, only if you want to buy because that's where they get all the money from. I also emailed on a number of occasions and they never got back to me. Just rude"

Agent Response, April 2018:

Hello Katie, we are obviously sorry that you have been unhappy with the service you received, however, we understand that the incident you refer to was an unfortunate mix up on a Saturday.

One of our lettings consultants was waiting for you in the communal area and you were waiting somewhere else on the development. Our colleague in the office was dealing with a landlord and therefore unable to take your calls. As soon as you made contact with the office, our consultant, who had by that time left, returned to the property and carried out the viewing with yourselves.

We obviously are disappointed that our service, on this occasion, was not up to the standards you expected but can assure you that we value all our clients and not just our vendors, and have many very happy tenants and landlords and that it is, perhaps, a little harsh to judge us on the outcome of one appointment to view a property to rent. We understand that you have now found accommodation to suit and wish you well in your tenancy.

Source - Facebook

Sarah Callachan

April 2018

"Recently bought and sold through W & D. Our purchase was much trickier than we thought and if it had not been for Paul and the team in the Hockley office I am not sure we would have had a good outcome. They have been professional every step of the way, responded to every question and managed the whole process impeccably. Thank you so much for all your support! xxx"

Source - Facebook

Ron Steed

March 2018

"We found Williams and Donovan to be professional and courteous at all times. Would have absolutely no hesitation in recommending them to anyone. What they promised they delivered"

Source - Google

Ron and Helen

March 2018

"We would like to congratulate and thank Lloyd for providing us with a very professional service. Everything he said he delivered. Everything he said he would do he did. We would have absolutely no hesitation in recommending Lloyd and the staff at Williams & Donovan to anyone wanting to sell their house"

Source - All Agents

Alison S

February 2018

"Superb, professional service from the beginning to the end of the process. A usually stressful time made easier by a calm, friendly and efficient team. We had no problems at all which I am sure is due to the team at Williams & Donovan keeping on track of every stage.

Thank you. I would definitely recommend your company."

Source - Google

Kate McIntyre

February 2018

"Tremendous support from the whole team but special thanks to Joanne. We bought our house through Williams and Donovan so they weren't acting for us but we received a first class service and support throughout the whole buying and selling process.

I would highly recommend! Thank you."

Source - Google

Matt and Corinne Williams

January 2018

"We bought a house advertised with W&D. They helped us through the offer stage and then kept us well informed throughout the Solicitor stage. Joanne was exceptional when it came to being on top of the chain and chasing solicitors etc. A great experience and wouldn't hesitate to use them in the future"

Source - Google

Manny Olivares

January 2018

"Simply the best estate agent without any doubt, quite superb in every way"

Source - Google

Nigel Pointer

December 2017

"Where do I start? I truly could write the longest post ever here such was the relationship I ended up building with Williams & Donovan.

I first engaged them in January 2014. Although they were the new agent in my town (Benfleet), I was very confident in using them given the excellent reputation their office in Hockley had built over the years. I wasn't particularly impressed with my conversations with both a National Agent in my town, nor another Independent Agent, so I made Williams and Donavan my choice.

Ian Williams came to my house in the first instance to discuss valuations. He was clearly very proud of his Company, showing independent statistics demonstrating their success; this gave me greater confidence in my choice. Ian and I agreed on an initial sale price - this was a mutually agreed figure indicative of the current market and in conjunction with my ideas and desires too. Within hours of Ian’s visit, my property was marketed with exceptional attention to detail in both description and photography too, both in paper format and via the internet.

I found all of the staff in the Benfleet office tremendously helpful. We would speak at least a couple of times a week or I would pop into their office when passing to discuss any progress. Viewings were arranged and in each and every case, the clients were genuine both in their desire to purchase but also their circumstances in which to physically do so too.

Within a relatively short space of time, I was able to accept an offer which I was more than satisfied with. Again, the key aspect to this was not only a matter of finances, but that the clients were in a position to proceed within the time-scales which suited me – in essence, they were genuine clients whose motivation was identical to mine.

Unfortunately, after quite some weeks within the sale process and on days away from exchanging contracts, pure fate and bad luck put paid to the sale. The year’s summer months brought storms and heavy rainfall, and on one such Sunday, my buyers were terribly affected when flooded. It rendered them unable to sell their property and unfortunately they had no choice but to withdraw. With all of this said however, yet again, the Williams and Donovan team maintained regular dialogue with all parties in an attempt to salvage the sale, but, unfortunately, this simply wasn't practicable or possible.

A revaluation of both the market and my then motivation, was considered and we agreed to make a small change in asking price, albeit almost identical to the offer price which I had accepted. Once again, the team at Williams and Donovan pressed ahead with the marketing, my property was featured on the internet, marketed in paper material to prospective clients together with exposure in the local media (Yellow Advisor and Standard Recorder).

My motivation had dwindled somewhat given the loss of sale through pure bad luck, so the team conducted all the next batch of viewings. Having had a very open and honest conversation with Lloyd where I explained my personal circumstances in greater detail, he was completely receptive to my position, yet entirely frank about the market and where he was absolutely confident we would achieve a sale.

Under his guidance and understanding of what I needed, we dropped the price again, but into a bracket which allowed a wider audience (on a Thursday evening in fact), and by 10am on the following Sunday (just three days later), I shook hands with prospective buyers on the new asking price.

Thankfully, this sale proceeded without any misfortune and due to my past experience I was called regularly with updates and progress. I have now moved into my new home and truly feel that without the hard work, good advice and excellent service provided by all the team I really wouldn't have been able to do so, when I needed to.

Thank you to all the team, well done."

Source - Google

MannyO-1

December 2017

"Williams and Donovan Benfleet - Simply the best! Williams and Donovan Benfleet, were absolutely incredible from start to finish. The staff were all totally professional and dedicated to selling our property, in the right way. If you want an estate agent that you can rely upon, then Williams and Donovan Benfleet are the ultimate example of exemplary customer service.

Honest, positive, industrious, courteous, caring, driven - these are some of the words that I associate with this amazing group of professionals. They work hard to sell your property and will succeed.

Me and my family put our faith into W & D Benfleet and they delivered in every way possible. You can safely trust these guys and (from personal experience), you should go sole agency with them as you won't need anyone else!"

Source - Yell.com

Fabio Paolo

December 2017

"Williams & Donovan were fantastic with helping us buy our first home. They were incredibly helpful throughout the whole purchase and were always quick to respond if I had a query. Would absolutely recommend the staff at the Benfleet office for others to use"

Source - Google

Joanne Russo

November 2017

"I want to thank all at the Hockley office for the hard work and patience, they were there every step of the way and always kept us updated throughout the whole thing. I cannot recommend them highly enough"

Source - Google

Hayley Clarkson

October 2017

"We can’t thank you enough for the help and support when buying our property. Communication was great and kept us updated at all times. Very professional and reliable. Thank you for the flowers!"

Source - Facebook

Danielle Harvey

September 2017

"Ian and his team gave us a professional and efficient service throughout the 2 years we rented our flat with them. When we sold it Lloyd, Ian and Lynn oversaw the whole process making it stress free for us. We would definitely use them again in the future"

Source - Facebook

Angie Toynton

August 2017

"We cannot thank the team at Williams and Donovan enough for all their help and support with our recent sale and purchase through them. Professional, reliable and helpful from start to finish from carrying out viewings on our property to constantly chasing everything up to bring everything together at the end. We are now settling in our dream home and would absolutely recommend them"

Source - Facebook

Steve Playfair

July 2017

"Just sold and bought through Williams and Donovan. It made it so much easier buying and selling with the same estate agent. Can't thank everyone enough for all the help and advice especially Joanne, Lynn and Lloyd. Definitely a great team - thanks again"

Source - Facebook

Nikita Brotherwood

July 2017

"Would just like to thank W&D for all their help and support during our house move. When we didn't hear anything from solicitors, Denise and team would chase the chain up for us and keep us in the loop. Absolutely in love with our new home and thank you W&D for finally getting us there! Highly recommended x"

Source - Facebook

Natalie McCarthy

July 2017

"Couldn't thank Williams and Donavon enough for helping me get my dream house, all very professional and hard-working, thank you so, so much highly recommend, an extra big thank you to Tom who worked massively hard for us xx"

Source - Facebook

Natalie McCarthy

July 2017

"Couldn't thank Williams and Donavon enough for helping me get my dream house, all very professional and hard-working, thank you so, so much highly recommend, an extra big thank you to Tom who worked massively hard for us xx"

Source - Facebook

Kevin Butcher

July 2017

"Courteous, professional and highly efficient service from Williams and Donovan when they sold my parents’ house for me last month. The transaction went as smoothly as one could possibly wish. Many thanks to Joanne and Lynn. Highly recommended"

Source - Facebook

GRS_20

July 2017

"Highly Recommended - After an abysmal service from Abbotts we chose Williams & Donovan. Excellent service. Informative, friendly and kept informed. Reasonable commission cost too. Far better than those who promise a lot and deliver nothing because of their big name. Well worth using W&D for a better quality and service all round plus it was cheaper!"

Source - Yell.com

Tom Robinson

June 2017

"Brilliant, professional service, couldn't have asked for more. They acted as agents for our sale and purchase, which took 9 months in total as we bought a new build. Very helpful staff providing exceptional customer service. We would recommend Williams and Donovan without hesitation"

Source - Google

Kevin Glenister

June 2017

"Courteous, professional and highly efficient service from Williams and Donovan when they sold my parents’ house for me last month. The transaction went as smoothly as one could possibly wish. Many thanks to Joanne and Lynn. Highly recommended"

Source - Google

Lauren Jade

June 2017

"Really happy with the friendly and professional service provided by Williams and Donavon Hockley. A special thank you to Denise and Emily who have helped us to find and move into our home"

Source - Facebook

Sam Brown

June 2017

"So we fell in love with a property with Williams and Donovan. We hadn't even put our property up for sale, so after viewing our dream home we put our property up for sale with them too! Lloyd could see how much we wanted the property and spoke to the seller to see if they would hold it for us in order to get our property sold (which they did). Unfortunately it took us 9-10 months to complete due to deed complications. It was a very stressful process but Lynn and Lloyd where amazing. Constantly chasing and getting things sorted for us. They went above and beyond for us! We cannot thank them enough for making our dreams come true! We have been in our new property a week tomorrow and we couldn't be happier. We don't ever plan to move again, but if we did, we would 100% use them again!"

Source - Facebook

Katie Irving

June 2017

"We bought and sold through Williams and Donovan in Hockley and they were absolutely fantastic from start to finish. Professional, friendly, reliable, every phone call returned and nothing ever too much trouble - great team of people and extra special thanks to Paul!! We can't recommend them highly enough and wouldn't use anyone else in future to sell through"

Source - Facebook

Gary Barber

June 2017

"An excellent service received by all the staff at this friendly estate agents, a massive thank you with your help in selling my house"

Source - Facebook

Brian Lawrence

June 2017

"Williams and Donovan were so helpful when we sold my mum’s house. Lots of difficult questions from the buyer but always helpful and my mum is safely in her lovely bungalow. Thanks"

Source - Google

Reece Cooper

June 2017

"Waste of my time"

Agent response:

Unfortunately this prospective tenant was unable to proceed with their application due to being unable to meet the criteria required for our referencing company.

Source - Google

Emily Dalton

May 2017

"Thanks everyone at W+D for helping my husband and I with the purchase of our new home. Big thanks to Denise Morgan, you little star xxxxx"

Source - Facebook

Melissa Peat

May 2017

"Excellent service would really recommend. Paul always went over and beyond to help out when he could. Made the whole process nice, smooth and efficient. Couldn't thank them enough"

Source - Facebook

Rhys Rayner

May 2017

"Excellent service throughout. Received regular updates as well as beautiful flowers on completion day. Thank you for being such a polite and helpful team."

Source - Facebook

Gary Sanders

May 2017

"Excellent service throughout the sale process. Prompt replies and kept informed. Would highly recommend Williams & Donovan. The service provided is far superior to the chain estate agents. Thank you for the excellent service and a successful property sale"

Source - Facebook

Mick Guinane

May 2017

"Excellent service from start to finish.  I was kept updated at each and every development during my purchase. Would highly recommend and would use again (if I ever decided to move again!) probably won't though, too stressful! Saying that, Joanne and the team were brilliant throughout - many thanks! PS. My daughter-in-law loved the flowers!"

Source - Facebook

Elizabeth Hankin

May 2017

"Williams and Donovan have been amazing in helping me with the sale of my house. I received outstanding service from knowledgeable, helpful staff. They answered any questions I had efficiently and put my mind at ease. I highly recommend them and would not hesitate to use them again."

Source - Google

Kelly Murphy

May 2017

"Fantastic service throughout our house sale and purchase. Kept us up to date with progression at all times Williams and Donovan are an estate agents you can really trust! Want to say a special thank you to Ian, Lloyd Joanne and Lynn who couldn't have been more accommodating you have been fantastic!"

Source - Facebook

Ray Bishop

May 2017

"I've used Williams and Donovan on numerous occasions now for both sales and lettings. I have found that Lloyd's valuations are incredibly accurate and has given great knowledgeable advice on how to maximise the value of my properties. They have constantly kept me updated on progress and work extremely hard to chase any outstanding matters. They have been a pleasure to deal with and come highly recommended!"

Source - Google

Roy Squibb

May 2017

"Williams & Donovan recently sold our house in Thundersley, they were excellent from the start Lloyd, Ian, Joanne and Lyn are superb keep you informed all the way through to the day you move. The only agent to use. Thanks guys."

Source - Google

Alison Phillips

April 2017

"An excellent company with very committed and friendly staff. The staff in the Benfleet office were so helpful throughout the process and made it all seem easy. Thank you to you all."

Source - Facebook

Fezile Seherli Huseyin

April 2017

"To all at Williams and Donovan Hockley, I would just like to say a BIG thank you to you all for putting up with me and my constant phone calls (especially Paul) throughout the purchase of my beautiful new house. (Lovely flowers received today thank you).

You’re all amazing. Thank you all once again."

Source - Facebook

AlisonS-118

April 2017

"A friendly, professional team - Superb, professional service from the beginning to the end of the process. A usually stressful time made easier by a calm, friendly and efficient team. We had no problems at all which I am sure is due to the team at Williams & Donovan keeping on track of every stage.

Thank you. I would definitely recommend your company."

Source - Yell.com

Debs Cordingley

April 2017

"Fantastic service from a great friendly and supportive team. Helped me through every step of the sale of my house with professionalism, experience and guidance.."

Source - Facebook

Martin Saunders

April 2017

"Thanks to Paul and all the lettings team for doing a great job! We will definitely be working with them again and would highly recommend them!"

Source - Facebook

Julie Saxon

April 2017

"I have recently sold my property through Williams & Donovan, Benfleet and have been really impressed with their professionalism throughout the process. From listing the property, through tying up the sale and handling the inevitable issues that arise from a chain of sales, their communication and attention to detail has been of the highest level. I would have no hesitation in recommending them to anyone looking to buy or sell a property."

Source - Facebook

Deborah Jane Streetly

April 2017

"Excellent service from buying and selling. Kept me informed throughout the whole process and were fantastic advocates. Lynn, you made the whole journey so much easier with your updates and information. First class would highly recommend - a big thank you"

Source - Facebook

Greg Walker

April 2017

"Thanks Paul and the team at the Hockley office for all your hard work"

Source - Facebook

Karen Barnes-Austin

April 2017

"Williams and Donovan currently look after our rental property and do so in a very professional manner. They keep us informed leaving us to get on with every-day life. I would strongly recommend their service"

Source - Facebook

BrianL-57

February2017

"Mum’s house - Williams and Donovan did a brilliant job in difficult circumstances. . Everything that could be thrown at us and cause delays was and did. But it was all handled for us superbly and mum moved successfully to her lovely new bungalow"

Source - Yell.com

L Nicholls

January 2018

"I want to thank all at the Hockley office for the hard work and patience, they were there every step of the way through the sale of my property and I cannot recommend them highly enough. Special thanks to Paul and Tom, great job"

Source - Google

DebbieB-67

September 2016

"Excellent - definitely recommend. We recently sold a property through Williams and Donovan and would highly recommend them. Lynn was fantastic throughout - friendly and helpful and always answered our queries promptly. Would definitely recommend them. Thanks also for recommending such a great removals guy. Paul was lovely and did a great job"

Source - Yell.com

KarenD-60

September 2016

"Outstanding service - I have just brought my property through Williams & Donovan. I mainly dealt with Lynn who was easy to talk to, always friendly and very helpful. Always returned my calls and made our house move easier. Thank you."

Source - Yell.com

HelenH-89

August 2016

"Excellent service - We recently purchased a property through Williams and Donovan. We dealt mainly with Joanne who was always happy to help and answer questions and always responded if we left a message. The whole experience was less stressful due to this"

Source - Yell.com

TomR-44

August 2016

"Exceptional customer service - Williams and Donovan were the acting agents for our sale and purchase. The whole transaction took nearly nine months as we were buying a new build. Because of this timing was tricky, but we were guided through the process very smoothly. Their feedback and progress updates gave us total peace of mind. They dealt with our buyers, the solicitors, our builder and various others, so our stress levels were kept to a minimum! We would recommend Williams and Donovan without hesitation"

Source - Yell.com

ElizabethH-27

August 2016

"Fabulous service - I was having trouble with my estate agent so I asked some friends who they recommended. Williams and Donovan have been amazing in helping me with the sale of my house. I received outstanding service from knowledgeable, helpful staff. They answered any questions I had efficiently and put my mind at ease. I highly recommend them and would not hesitate to use them again."

Source - Yell.com

ChrisS-220

August 2016

"Excellent - I am new to the area and was not really familiar with much locally. Great service and friendly staff in the office. Always felt welcome. Keep it up."

Source - Yell.com

RoyS-36

August 2016

"Sale of our house in Thundersley - Williams & Donovan recently sold our house, I found them to be extremely professional from the time Ian did the valuation through the viewings and were very helpful once the sale was agreed. Lloyd, Joanne, Lynn and Ian kept us informed of what was happening in the chain all the way through the transaction. I cannot praise them enough thanks guys."

Source - Yell.com

PaulH-327

July 2016

"Outstanding support and guidance - I can't praise the team at Williams and Donovan enough for their support during a long and difficult house sale/purchase. To be completely clear, the difficulties were absolutely nothing to do with W&D. Issues up the chain, a lost buyer, land registry concerns and difficult individuals were all encountered at some point in the process. In ALL cases, Lloyd and Jo were absolutely superb in the way that they managed the contact between all parties. Terrific communication and regular contact all helped keep the stress as low as possible.

When I saw the house I purchased it was because they made the effort on behalf of the vendor to contact numerous prospective clients. The house was sold (to us) within days.

In a similar way, my house was photographed, marketed and sold within a couple of days. This was also true again when we sadly lost our buyer at a later point. I really believe that the team will work FOR you as a client and I would thoroughly recommend them to anyone."

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