What our customers say


Roupa Joshi

March 2019

I would like to thank the all team at Williams and Donovan (Hockley Branch) especially Paul and Denise who were very fantastic and professional! During the all process, they remained calm and kept their professionalism at all time, Information was clear throughout the all process. They also helped in finding me a new property and clearly understood my requirements. They have gone above and beyond. Thank you so much and well done to the all team!

Source - Google

Mitchell C

March 2019

William and Donovan have helped us buy our home and have been more than helpful through the process it’s been a pleasure dealing with Lloyd helping us with everything we need and Lyn for keeping us informed at all times Thank You again

Source - Yell

Cindy H

March 2019

Great service the whole way through. Always there to help and answer any questions, making as stress free as possible

Source - Yell

Greg P

March 2019

We recently used Williams and Donovan to sell our property, and also ended up purchasing our new home with them. We decided to go with Williams and Donovan to list our property because they were very honest in their valuation of our property and took time to explain the importance of not over valuing the property as other estate agents we looked at had, and also the statistics they have in selling properties in the area were way above the rest of their competitors. They were very helpful throughout the Sales process calling us to provide feedback on viewings promptly, and arranging them at our convenience. Once our property had sold we were looking for a new home to buy. Just like with the Sales they were able to organise viewings of properties for us to buy in a professional manner. When we found our home and had our offer accepted, Paul and his team did an exceptional job of managing the chain and providing updates from all sides. Thanks Paul and team for all you’re assistance

Source - Yell

Courtney Hodder

March 2019

Fantastic company to work with. We jumped on the end of a long chain very last minute. We were undecided whether to sell or not. After sitting down with them for half an hour we had made a decision. They then took on the task of finding us the perfect house which they managed within a week. We are quite specific with what we like and they took it all in. The knew exactly what we wanted and they found it. The whole team made the process as stress free as possible and made sure nobody was hanging around unnecessarily. We put up for sale, sold and moved within 11 weeks. That’s with Christmas in the middle. Fantastic team of people that really know the market!!

Source - Yell

Paul N Sue Adams

March 2019

Only excellent things to say about this estate agent. Lloyd handled the viewings, found a buyer, and completed the sale for us with no fuss or problems. I would definitely recommend this agent.

Source - Facebook

Steve Loxdale

March 2019

I have been dealing with Paul for a purchase through W&D and he has been an absolute pleasure to deal with, keeping me informed along every step of the way and working tirelessly - chasing the chain/solicitors in both directions!. Absolute professionalism from start to finish. Will not hesitate to recommend and will certainly be using them to sell my property (when the time comes!)

Source - Facebook

Karen Warren

March 2019

We were really pleased with the help and support we received from the staff at W & D during the sale of our house. We cannot however praise Paul enough, as he worked tirelessly throughout the whole process to keep everybody and everything moving and ensuring that all parties were kept informed and up to date on all matters. would definitely recommend.

Source - Facebook

Lorraine Hallifax

March 2019

Thank you to everyone at Williams & Donovan, especially Denise and Chloe. Denise worked tirelessly throughout the whole process to keep things moving and keeping us up to date. She went above and beyond. I would definitely recommend them

Source - Facebook

Sarah Lewis

February 2019

Fantastic service from start to finish! Will definitely use in the future, extremely smooth stress free sale

Source - Yell

Peter Fisher

February 2019

Paul and his team helped us get on the landlord ladder. Made it easy and found a great first tenant. Highly recommend Paul.

Source - Google

Mary Gray

February 2019

First class people great service and so helpful nothing is too much trouble hats off to Lloyd. Wow what a great estate agent!

Source - Facebook

Craig Neilson

February 2019

Superb experience buying our new home through Williams & Donovan, from the moment we first viewed the house right through to completion the guidance and advice given made the whole process as stress free as possible. They went above and beyond for us on many occasion and we will be eternally grateful.

Source - Facebook

Annie Watson

February 2019

We have dealt with this agent for a number of weeks. Everyone that we have dealt with here has been absolutely brilliant compared to ‘some’ other agents in the area, always coming back to us immediately and keeping us updated. Throughout our search for a property we have arranged various viewings with Williams and Donovan and they have always been extremely accommodating, friendly and professional. We have dealt with other agents in the area who quite frankly are a joke, not coming back to us when offers have been made/ not even putting offers forward to the vendor etc. However, James at Williams and Donovan has been an absolute diamond, as indeed has Lynn and Mark. Nothing is ever a problem and you never feel like you are being rushed or being an inconvenience. Thank you very much guys. I will certainly be coming to you if/when I need to sell my property and I will be recommending you to everyone I know!

Source - Facebook

Amie W

Feb 2019

We have dealt with this agent for a number of weeks. Everyone that we have dealt with here has been absolutely brilliant compared to ‘some’ other agents in the area, always coming back to us immediately and keeping us updated. Throughout our search for a property we have arranged various viewings with Williams and Donovan and they have always been extremely accommodating, friendly and professional. We have dealt with other agents in the area who quite frankly are a joke, not coming back to us when offers have been made/ not even putting offers forward to the vendor etc. However, James at Williams and Donovan has been an absolute diamond, as indeed has Lynn and Mark. Nothing is ever a problem and you never feel like you are being rushed or being an inconvenience. Thank you very much guys. I will certainly be coming to you if/when I need to sell my property and I will be recommending you to everyone I know!

Source - Yell

Suzanne Driver

January 2019

Fantastic company after being with another company and not much happening selling or buying, as soon as we switched to Williams and Donavan in Benfleet. We had the right people looking at our property and had sold in a matter of a few weeks. They also found us the perfect property to buy. Everyone there was so helpful in their own way but special thanks to Darren and Lloyd for all the extra leg work you put in, we really appreciated it. I would highly recommend this company.

Source - Google

Kevin Fogg

January 2019

We agreed our sale back in June to a chain of four. Unfortunately for us, the agent at the bottom was an internet agent who clearly did not understand what they should have been doing. It transpired 3 months in that they hadn't even seen proof of funding and it was only due to the diligence and persistence of Lloyd and Lynn at Williams & Donovan, that we got any answers. Even on the day of completion, the woman at the bottom had not transferred her funds, and the completion went through at 8 minutes to 5. If ever there was an advertisement as to why you should choose a traditional agent over an online one, this was it. Can't thank the team at Williams & Donovan enough and would have no hesitation in recommending them.

Source - Facebook

Will Roberts

January 2019

Brilliant customer service. Couldn’t recommend a more professional and polite team. I have moved twice and both with Williams and Donovan! Wouldn’t go anywhere else! We are so grateful for all they done, we have our perfect home now thanks to them!! Thank you.

Source - Yell.com

Luke Gray

January 2019

Bought our first home recently and Williams and Donovan were really good. Very honest upfront and any issues or questions we had were dealt with and in good time. I would really recommend Williams and Donavan.

Source - Yell.com

Paula Girton

January 2019

Would have given 6 stars if we could have due to all staff being extremely professional, helpful & very obliging which made our lives a lot simpler when it came to selling our family home. We couldn't be more happier J Thank you once again to everyone at Williams & Donovan

Source - Yell.com

Charlotte Mack

January 2019

We would highly recommend Williams & Donovan. All of the staff were friendly and helpful, and they kept us regularly updated and provided a prompt response to any of our queries. We were also given flowers on completion, which was a nice touch.

Source - Google

Suzanne Simmonds

January 2019

Fantastic company after being with another company and not much happening selling or buying, as soon as we switched to Williams and Donavan in Benfleet. We had the right people looking at our property and had sold in a matter of a few weeks. They also found us the perfect property to buy. Everyone there was so helpful in their own way but special thanks to Darren and Lloyd for all the extra leg work you put in, we really appreciated it. I would highly recommend this company.

Source - Facebook

Dominique Coster

January 2019

Many thanks to the Benfleet office who helped us to sell our house last year with great professionalism. Kept us up-to-date throughout and minimised what is normally a stressful process.

Source - Facebook

Emma Milton

January 2019

Huge thanks to Paul, James Denise and all the team! on help selling our house and on the purchase of our new home! Amazing service ��We felt supported throughout the whole process. Great communication with us and all in our chain. We really could rely on your knowledge and experience. Ensuring a smooth as possible transition through all the sell and buy steps. Thanks we are now very happy in our new home ��

Source - Facebook

Sarah Visser

January 2019

I can't begin to thank W&D, but Denise in particular, for the outstanding service we received in selling our house. From the start, the team were nothing but friendly and polite, gave realistic advice and were incredibly helpful. When our sale became more complicated due to a death in the family, it was so reassuring to receive such a personal and supportive service which made such a difficult phase in life just that little easier. Under the circumstances we sold very quickly and that was in large part to the advice from the team and their quick response. At every step of the way we were always well informed and their responsiveness and attention to detail is second to none. A huge thank you for such great customer service, we really appreciate it!

Source - Facebook

Debbie Phillips

January 2019

Lloyd at Williams and Donovan (Benfleet) was supportive and informative from the moment he came to value our property. Photographs were taken immediately, house particulars were drawn up within a day or two, energy reports were arranged and a buyer was found within days of putting our house on the market. From then on most of my dealings were with Lynn at the Benfleet office, and this lady certainly knows what she is doing. She knew our 'chain' thoroughly, and did not hesitate to chase people up left, right and centre to keep things on track and moving along swiftly. Her professionalism kept me sane and I simply cannot thank her enough. I have already recommended Williams and Donovan to a colleague, and I would not hesitate to recommend them in the future too.

Source - Facebook

Denise Thurogood

January 2019

Big thank you to All The Team on helping us with our recent sale and purchase, much appreciated. We are loving our new home, thank you.

Source - Facebook

Hayley Gibbon

December 2018

Fantastic team who helped us through a difficult sale, which was no fault of them or our buyers but lower down the chain! Gave realistic valuation and sold our house in less than a week! All the team went above and beyond of what was asked of them

Source - Facebook

Mike Gibbon

December 2018

Sold my parents and my house with this great team, loads of drama with both chains but they handled it all in their stride and are a credit to the Hockley area! Sorry for my constant chasing but got to know you all very well, special thanks to Denise and Paul for keeping me sane through two house sales!

Source - Facebook

Chelsea Rose

December 2018

Williams and Donovan have been great. Such a personalised service couldn’t ask for anymore. So efficient and kept us up to date all throughout. Thank you everyone.

Source - Facebook

Tamsyn Lille

November 2018

Was renting a property for a year with Williams and Donovan. Very helpful and lovely team who were always happy to help. I started at 18 whereas a lot of places wouldn't consider me they gave me extra help. Someone came to view the flat every 3 months and always asked if everything was running right and if I was happy there. Couldn't say thank you enough, would 100% recommend and use again in future.

Source - Facebook

Kirsty Taylor

November 2018

Paul and Daniella such amazing people. They really helped me when I had some difficulties. They were caring and compassionate and went above and beyond what their job entails. Wonderful people and wonderful company. The best agent I have ever been with.

Source - Facebook

Chris Conway

November 2018

HIGHLY RECOMMEND! Paul, James and Denise kept me updated throughout the whole process and made everything so easy. Can't recommend them enough.

Source - Google

Kevin F

November 2018

Handled the protracted sale of our property well in difficult circumstances. The agent at the bottom (an internet agent) of a chain of four, had failed to see proof of funds until W&D chased them over 3 months in to the sale. The buyer at the bottom used a number of delaying tactics including changing solicitors. Lloyd and Lynn both persevered in trying to get answers and tried hard to deal with an inadequate company to get clarity for us as the vendors, and liaised with the agent immediately below ours to try to resolve the problem.

The problem with internet agents is that they have few sales progressors with any experience, and that the conveyancing companies they recommend are also similar - both are just call centres dealing with scripts so, if your sale falls outside of the script, they are ill equipped to deal with it.

If W&D had not been thoroughly proactive in pushing this sale forward, I have no doubt we'd still be waiting to exchange now, 6 months on from point of sale.

Source - Yell

Kevin F

November 2018

We agreed our sale back in June to a chain of four. Unfortunately for us, the agent at the bottom was an internet agent who clearly did not understand what they should have been doing. It transpired 3 months in that they hadn't even seen proof of funding and it was only due to the diligence and persistence of Lloyd and Lynn at Williams & Donovan, that we got any answers. Even on the day of completion, the woman at the bottom had not transferred her funds, and the completion went through at 8 minutes to 5. If ever there was an advertisement as to why you should choose a traditional agent over an online one, this was it. Can't thank the team at Williams & Donovan enough and would have no hesitation in recommending them.

Source - All Agents

Jo-Jo Brown

October 2018

I bought a property managed by William’s & Donovan and they were really great. I got regular updates from them, and I went to view the property quite a few times - they were always happy to come down and let me in and answer my questions. After a week or so of settling in to my new property I’ve just received a card and bunch of flowers from them to wish me luck on my new home! So kind, thank you team.

Source - Facebook