Williams & Donovan have been independently identified as one of the top estate agents in the country and now feature in the Best Estate Agent Guide. Over 3 billion data points were analysed and 20,000 mystery shops carried out in the search for this year’s top performers –the biggest assessment of any industry. The awards are made for property marketing, results and customer service. There are 15,000 estate agents in the country, and we are among this year’s TOP award winners putting us in the top 3% of estate agents in the country.
At Williams & Donovan, our aim is a simple one: to consistently deliver the finest and most professional sales, lettings and property management services that money can buy. Our satisfaction lies in doing the very best job that we can at all times – and our reward comes from welcoming back satisfied clients time after time.
Still – it’s also nice to get a bit of industry recognition once in a while!
So, we are proud and delighted that at the 2017 ESTAS – the most prestigious awards in the property industry - Williams & Donovan was named Best Agent of our size in the whole of the UK!
But that’s not all. Our Hockley office also won the title of BEST INDIVIDUAL OFFICE in ESSEX and KENT, while our Benfleet office scooped 3rd place in the same category. The Hockley office was also voted THE THIRD BEST INDIVIDUAL OFFICE IN THE WHOLE OF THE UK!
What makes us particularly proud of this achievement is that the ESTAS (unlike other industry award schemes, where winning often seems to depend on how many places you book at the event!) are judged on the basis of actual customer feedback - in other words, how well our clients feel we do our job. And we think that’s the only measure that really matters.
The awards were announced by TV property guru Phil Spencer, at a gala evening at London’s famous Grosvenor House Hotel, attended by over 1,000 of the UK's top property professionals.
Speaking after the awards were announced, Ian Williams, Founding Partner and Director at Williams & Donovan Benfleet, said "We are absolutely thrilled to be recognised at the ESTAS. It means so much because we know it's our customers who have judged our performance. We take customer service very seriously, because we know they have a choice. We have always been very proud of the personal service we provide and this is a great way to demonstrate how good we really are."