Customer reviews


MumofBoth

September 2019

"I want to thank W&D (Benfleet) and, in particular, the wonderful Lynn. We’ve had a very difficult 6 months trying to purchase a property due to the chain falling through numerous times and problems with solicitors. We were on a tight deadline with our mortgage offer very expiring soon and if it hadn’t been for all her hard work we definitely wouldn’t have exchanged in time for completion before this deadline.

She was emotionally invested in our journey to completion and I could genuinely feel how much she cared for us.

Thank you, Lynn, and to all the Williams and Donovan team.

I will be recommending you to family and friends!"

Source - Google

Samantha Gladstone

September 2019

"Could not recommend highly enough - we purchased a property from them and they kept us updated every week throughout the entire process without chasing. Every question, however small, was answered quickly and without confusing us further. Paul and Denise have been amazing and helped the process go as smoothly as possible. Above and beyond is all we can say. Thank you both so much."

Source - Google

Seal Family

September 2019

"We highly recommend Williams and Donovan. They have in-depth local knowledge and found us a buyer within a few days. Denise was incredibly supportive and proactive throughout the whole process. We certainly made a good choice here."

Source - Google

David C

September 2019

"Williams & Donovan provided a 5 star service, they are the most efficient estate agents I have come across. Lloyd and Mark in particular, ensured an excellent move was made possible (Darren & James very helpful). Their attention to detail and thoroughness throughout was impeccable. They kept in touch and went way above and beyond to make my sale and purchase as effortless as possible. I would highly recommend. Thank you all."

Source - Yell.com

Gabrielle A

September 2019

"Tom came to value our property. Unlike some other agents, he wasn’t pushy or forceful but really professional and knowledgeable and we were very pleased with the photographs that he took.

Then Denise looked after us from beginning to end and she was absolutely brilliant keeping us updated with regular progress reports. She was patient, kind, empathetic and really knew her stuff. Thank you, Denise, for all your help and support. We would also like to say thank you to Paul who looked after us while Denise was on annual leave.

All in all the whole team at Hockley were great; always answering the telephone in a polite, courteous manner, passing on messages in a timely manner to ensure that phone calls were returned promptly.

We would have no hesitation in recommending Williams & Donovan; they made a potentially stressful chapter in our lives really quite bearable."

Source - Yell.com

Samantha G

September 2019

"Service is excellent - they went above and beyond in our opinion. From the very start they kept us informed on a weekly basis and touch base even if no updates. They answered all of our questions in a quick and informative fashion every time and made sure we understood everything we were told. They were the best part of the process and we could not recommend them highly enough. If we ever sell our beautiful house we've just bought from them we would use them and we have recommended them to all of our family and friends. Thank you so much to Paul and Denise - you were fantastic!"

Source - Yell.com

Gabby Atling

September 2019

"Tom (W & D Hockley) came to value our property. Unlike some other agents, he wasn’t pushy or forceful but really professional and knowledgeable and we were very pleased with the photographs that he took.

Then Denise looked after us from beginning to end and she was absolutely brilliant keeping us updated with regular progress reports. She was patient, kind, empathetic and really knew her stuff. Thank you Denise for all your help and support. We would also like to say thank you to Paul who looked after us while Denise was on annual leave. He really had his work cut out towards the end of our sale with unresponsive parties at the beginning of the chain but his dogged determination resulted in a satisfactory outcome.

All in all the whole team at Hockley were great; always answering the telephone in a polite, courteous manner, passing on messages in a timely manner to ensure that phone calls were returned promptly.

We would have no hesitation in recommending Williams & Donovan; they made a potentially stressful chapter in our lives really quite bearable."

Source - Facebook

Charlotte Court

September 2019

"Williams & Donovan (Benfleet) provided a 5 star service, they are the most efficient estate agents I have come across. Lloyd and Mark in particular, ensured an excellent move was made possible (Darren, James and Lynn very helpful). Their attention to detail and thoroughness throughout was impeccable. They kept in touch and went above and beyond to make my sale and purchase as effortless as possible. I would highly recommend."

Source - Facebook

Charlene Robins

September 2019

"I want to thank W&D (Benfleet) and in particular, the wonderful Lynn. We’ve had a very difficult 6 months trying to purchase a property due to the chain falling through numerous times and problems with solicitors. We were on a tight deadline with our mortgage offer expiring very soon and if it hadn’t been for all her hard work we definitely wouldn’t have exchanged in time for completion before this deadline. She was emotionally invested in our journey to completion and I could genuinely feel how much she cared for us. Thank you Lynn and to all the Williams and Donovan team. I will be recommending you to family and friends!"

Source - Facebook

Bill Stillwell

September 2019

"Excellent estate Agents. We used the Hockley branch recently to both sell and purchase our home. They were all very helpful, informative and professional. I’d have no hesitation in recommending them. Top service."

Source - Facebook

Nikki Warren

August 2019

"We would highly recommend the team at William & Donovan Hockley. They have been more than amazing with the purchase of the house. Always happy to help, answer any questions we had and went above and beyond. We worked closely with Denise who knows her stuff, was efficient and always very friendly. She made everything as easy as it could have been and we can't thank her enough for all the work she put in for us. Chloe was always very polite, professional and was a pleasure to talk to. Paul was also friendly and always happy to help. All in all cannot fault this team of wonderful people who made a huge dent in the stress of moving. Thank you"

Source - Facebook

David Priest

August 2019

"We Sold our house with Benfleet branch, and ended up buying from them too! The guys were really good, from Lloyd seeing us originally and getting the house on the market, to Lynn being on it chasing up the chain (in particular one of the Solicitors). The house sold very quickly, and the fact they were sensible with the valuation certainly helped. Some EAs we had round were promising to get silly money for the house, desperate to get the sale (and in some cases the corresponding high cut they wanted) - but I didn't see the point if we ended up putting down the price again and again till it sold, something that's fairly obvious when you look at Rightmove. The main thing that I liked though was the office knew us and we could just pick up the phone and call them for any problems. Cheers guys"

Source - Facebook

Kerry Priest

August 2019

"Lovely team from the Benfleet office. Friends of ours used the Hockley one too and say the same. Thank you for everything. They have by far the best reputation in the area, would definitely recommend and use again (but hopefully we won't be moving again any time soon!)"

Source - Facebook

Gerry Seal

August 2019

"We are so glad we chose Williams and Donovan for our sale. They have the in-depth local knowledge to know where the potential customers are, and found us a buyer within a few days of going on the market. We particularly appreciated Denise's supportiveness and assertiveness when the chain was struggling to make progress. Recommended for sure."

Source - Facebook

Jackie Wo

August 2019

"Simply the Best Highly competent & thorough, as well as reassuring from start to finish. I have bought and sold a few times through the Hockley branch and all the team there are so friendly, helpful, down to earth and approachable. They call and reply when they say they're going to and all work as a team. These guys really do know their field and therefore come very highly recommended. Thank you W&D Hockley."

Source - Yell.com

Adam L

August 2019

"Excellent and professional service. I've just moved into my new house and used Williams and Donovan as my estate agent. They've been fantastic. Very friendly, professional and helpful. In particular, they're good at regular, useful communications so you're not left out of the loop. I will be recommending them to my family and friends when they move in the future."

Source - Yell.com

Gerry S

August 2019

"Great service We thoroughly recommend Williams and Donovan. They have in-depth know ledge and found us a buyer within a few days. Throughout the process Denise was extremely supportive and helpful. We made a good choice here."

Source - Yell.com

Nikki W

August 2019

"Would highly recommend We would highly recommend the team at William & Donovan Hockley. They have been more than amazing with the purchase of the house. Always happy to help, answer any questions we had and went above and beyond. We worked closely with Denise who knows her stuff, was efficient and always very friendly. She made everything as easy as it could have been and we can't thank her enough for all the work she put in for us. Chloe was always very polite, professional and was a pleasure to talk to. Paul was also friendly and always happy to help. All in all cannot fault this team of wonderful people who made a huge dent in the stress of moving. Thank you."

Source - Yell.com

Adam Lyons

August 2019

"I've just recently moved house and used Williams and Donovan as my estate agent. They've been genuinely excellent - friendly and helpful, very clear and regular with their communications too. They're who I will be recommending my friends and family use in future."

Source - Google

Paul Sanders

August 2019

"Nice people very helpful."

Source - Google

Martin Jones

August 2019

"Really friendly staff, I didn't end up buying through them as the house I bought was advertised with another agent. However when I do come to sell I will definitely be in touch."

Source - Google

Shannon Tuttle

August 2019

"Really great service from Williams and Donovan. Friendly staff that response rate and communication was brilliant. Thank you!"

Source - Google

Chris Wilkins

August 2019

"Professional, polite and really prepared to pull out all the stops to ensure the sale progresses as smoothly as possible. Big thumbs up to the Hockley team, especially Denise and Paul. Many Thanks Guys."

Source - Google

Andy Gilbey

August 2019

"Really great service during our purchase. Kept us up to date along the way!"

Source - Google

Philip Hobbs

August 2019

"Although sadly withdrawing our property from sale, the service provided by the staff at Hockley has been efficient , professional and friendly and would highly recommend them."

Source - Google

Nikki Parnell

August 2019

"We would highly recommend the team at William & Donovan Hockley. They have been more than amazing with the purchase of the house. Always happy to help, answer any questions we had and went above and beyond. Wish we could have used them for the sale of our property too. We worked closely with Denise who knows her stuff, was efficient and always very friendly. She made everything as easy as it could have been and we can't thank her enough for all the work she put in for us. Chloe was always very polite, professional and was a pleasure to talk to. Paul was also friendly and always happy to help. All in all cannot fault this team of wonderful people who made a huge dent in the stress of moving. Thank you."

Source - Google

David Priest

August 2019

"We Sold our house with Benfleet branch, and ended up buying from them too! The guys were really good, from Lloyd seeing us originally and getting the house on the market, to Lynn being on it chasing up the chain (in particular one of the Solicitors). The house sold very quickly, and the fact they were sensible with the valuation certainly helped. Some EAs we had round were promising to get silly money for the house, desperate to get the sale (and in some cases the corresponding high cut they wanted) - but I didn't see the point if we ended up putting down the price again and again till it sold, something that's fairly obvious when you look at Rightmove. The main thing that I liked though was the office knew us and we could just pick up the phone and call them for any problems. Cheers guys"

Source - Google

Louise Hoskins

August 2019

"Totally unprofessional. Arranged a viewing 5 days in advanced. Called on the way to the property to say we were not allowed to view property! Communication in office clearly needs addressing."

Response from the owner – August 2019
Good afternoon Louise I sincerely apologise that you are disappointed with our service. One of the directors Ian Williams or Colin Donovan will call you Tuesday after the bank holiday to apologise personally and will try and explain what happened once we have had a chance to speak to the team.

Further response
Louise, as discussed yesterday I have now had a chance to speak to my team and provided an explanation that we were adhering to our seller’s instructions. I apologise you were called to cancel the viewing whilst enroute to the property. We pride ourselves on providing good service and will do our utmost to prove this going forward. Ian Williams, Director

Source - Google

Craig Edwards

July 2019

"Williams & Donovan Benfleet were fantastic from marketing through to sale. Upon making an initial enquiry I had Darren around the house, we agreed to market and it was published within 24hrs. They were able to get us many appointments & we had a sale within 2 weeks. Cannot fault anything. The team there are fantastic and come thoroughly recommended if you're looking to buy/sell a home in the Benfleet area."

Source - All Agents

Steve Wright

July 2019

"I guess we have used Williams & Donovan in Hockley for our last four or five moves ( we have just completed house move number 7 ! ). We have never been disappointed with the service we have received, all the staff have been very helpful, but Paul, in particular has kept us informed every step of the way. We would definitely recommend W & D to anyone moving in the local area."

Source - All Agents

Shannon Tuttle

July 2019

"Great communication, kept us updated the whole way through the process. Friendly and personable staff, especially Denise! Highly recommend."

Source - All Agents

Michelle Lloyd

July 2019

"Very professional and helpful. Kept me up to date with our move. Denise was superb."

Source - All Agents

Craig

July 2019

"Highly Recommended!! Williams & Donovan Benfleet were fantastic from marketing through to sale. Upon making an initial enquiry I had Darren around the house, we agreed to market and it was published within 24hrs. They were able to get us many appointments & we had a sale within 2 weeks. Cannot fault anything. The team there are fantastic and come thoroughly recommended if you're looking to buy/sell a home in the Benfleet area"

Source - All Agents

Sharon & Mark

July 2019

"These guys are outstanding, they know how to sell houses there is no stone unturned, thanks to you all for your professional guidance and support all the way from beginning to end. Love you guys THANKS SO MUCH"

Source - All Agents

Steve W

July 2019

"Another great home move Brilliant service again from a very professional outfit. Bought and sold through W & D Hockley office, wouldn’t recommend anyone else."

Source - All Agents

Chris W

July 2019

"Forget the rest, Williams & Donovan are the best ! Professional, polite and really prepared to pull out all the stops to ensure the sale progresses as smoothly as possible. Big thumbs up to the Hockley team, especially Denise and Paul. Many Thanks Guys"

Source - All Agents

Sam Plumb

July 2019

"I recently bought a house through Williams and Donovan, and their service on both the offer and completion side of things was perfect. When going through the stage of making offers on a property, Mark was in no way pushy and was advising me on the vendors interests and kept excellent communication. The process of purchasing and completion was handled by Lynn, who was a refreshing voice to hear when trying to deal with my atrocious solicitors, and who ended up doing a lot of their leg work. Williams and Donovan went above and beyond for both myself and the vendor, and as I sit surrounded by cardboard boxes I can't think of anything they could have done better."

Source - All Agents

Emma James

July 2019

"Thank you so much for all your help and hard work throughout our sale and purchase. Paul and the Hockley team were brilliant and always went the extra mile to help. Would definitely recommend"

Source - All Agents

Craig Edwards

July 2019

"Williams & Donovan Benfleet were fantastic from marketing through to sale. Upon making an initial enquiry I had Darren around the house, we agreed to market and it was published within 24hrs. They were able to get us many appointments & we had a sale within 2 weeks. Cannot fault anything. The team there are fantastic and come thoroughly recommended if you're looking to buy/sell a home in the Benfleet area."

Source - All Agents

Steve Wright

July 2019

"I guess we have used Williams & Donovan in Hockley for our last four or five moves ( we have just completed house move number 7 ! ). We have never been disappointed with the service we have received, all the staff have been very helpful, but Paul, in particular has kept us informed every step of the way. We would definitely recommend W & D to anyone moving in the local area."

Source - All Agents

Shannon Tuttle

July 2019

"Great communication, kept us updated the whole way through the process. Friendly and personable staff, especially Denise! Highly recommend."

Source - All Agents

Michelle Lloyd

July 2019

"Very professional and helpful. Kept me up to date with our move. Denise was superb."

Source - All Agents

Craig

July 2019

"Highly Recommended!! Williams & Donovan Benfleet were fantastic from marketing through to sale. Upon making an initial enquiry I had Darren around the house, we agreed to market and it was published within 24hrs. They were able to get us many appointments & we had a sale within 2 weeks. Cannot fault anything. The team there are fantastic and come thoroughly recommended if you're looking to buy/sell a home in the Benfleet area"

Source - All Agents

Sharon & Mark

July 2019

"These guys are outstanding, they know how to sell houses there is no stone unturned, thanks to you all for your professional guidance and support all the way from beginning to end. Love you guys THANKS SO MUCH"

Source - All Agents

Steve W

July 2019

"Another great home move Brilliant service again from a very professional outfit. Bought and sold through W & D Hockley office, wouldn’t recommend anyone else."

Source - All Agents

Chris W

July 2019

"Forget the rest, Williams & Donovan are the best ! Professional, polite and really prepared to pull out all the stops to ensure the sale progresses as smoothly as possible. Big thumbs up to the Hockley team, especially Denise and Paul. Many Thanks Guys"

Source - All Agents

Sam Plumb

July 2019

"I recently bought a house through Williams and Donovan, and their service on both the offer and completion side of things was perfect. When going through the stage of making offers on a property, Mark was in no way pushy and was advising me on the vendors interests and kept excellent communication. The process of purchasing and completion was handled by Lynn, who was a refreshing voice to hear when trying to deal with my atrocious solicitors, and who ended up doing a lot of their leg work. Williams and Donovan went above and beyond for both myself and the vendor, and as I sit surrounded by cardboard boxes I can't think of anything they could have done better."

Source - All Agents

Emma James

July 2019

"Thank you so much for all your help and hard work throughout our sale and purchase. Paul and the Hockley team were brilliant and always went the extra mile to help. Would definitely recommend"

Source - All Agents

Andrew

June 2019

"Thank you to all the team for making our house purchase such a smooth, fuss less experience with a positive outcome."

Source - All Agents

Lisa Uden Goggen

June 2019

"Thank you Paul for always keeping us updated, would totally recommend Williams & Donovan."

Source - Facebook

Shelley Sheen

June 2019

"We were very happy with the overall service we received from Darren & Lloyd at Williams and Donovan Benfleet. Selling our house was very stressful due to other parties, but both Darren and Lloyd did their utmost best to alleviate this. We got there in the end and are now very happy in our new home. We would highly recommend their services."

Source - Facebook

Christine Parker

May 2019

"A very big THANK YOU to Paul and the team at the Hockley branch!! To say that this process has been a journey is an understatement, we’ve had up’s and downs but Paul has been a god send throughout keeping all in the chain including solicitors up to speed with what was going on, we thankfully exchanged today after what seemed like a lifetime!!!!! Yippee!!!!! The team were friendly and approachable and nothing was too much trouble! I would definitely recommend using them for buying/selling. Keep up the great work guys!!"

Source - Facebook

Sally Brown

May 2019

"First class service and such professionalism after being recommended to us Mark, and the team have delivered on every aspect and go above and beyond to make the worry of buying and selling run smoothly so impressed so far thank you William Donovan Benfleet fantastic"

Source - Facebook

Nicola Foxwell

May 2019

"Fantastic company. It was a pleasure dealing with Paul and the team during our house sale/purchase."

Source - Facebook

David Sims

May 2019

"Can’t thank Lynn and all the others that helped with the sale of our house enough. They made the whole thing simple and kept us well informed, from the moment we exchanged to actually completing made us feel relaxed. At the time of exchanging, I had some terrible news privately but even then, they made it so, so simple. Thanks guys from the Sims Family"

Source - Facebook

Denise Olley

April 2019

"Friendly efficient service"

Source - Facebook

Nikki Allen

April 2019

"We have been dealing with Paul at the Hockley branch and he has been an absolute pleasure to deal with. He kept us updated every single step of the way and nothing was too much trouble. We wouldn't hesitate to recommend Williams & Donovan!"

Source - Facebook

Jodie Dennis

April 2019

"Paul (Hockley branch) has been beyond helpful every step of the way with the purchase of my first home. Consistently updating on progress and always at the other end of the phone for any queries, I would 100% recommend Williams & Donovan to anyone looking to buy or sell!"

Source - Facebook

Nikki Shaw

April 2019

"All the team at Williams and Donovan (Hockley) were extremely helpful throughout the sale of our property. Always happy to answer my calls or chase for information where necessary. Proof that there is still a need for traditional Estate Agents."

Source - Facebook

Emma James

June 2019

"Thank you so much for all your help and hard work throughout our sale and purchase. Paul and the Hockley team were brilliant and always went the extra mile to help. Would definitely recommend."

Source - Google

Shelley Sheen

June 2019

"We were very happy with the overall service we received from Darren & Lloyd at Williams and Donovan Benfleet. Selling our house was very stressful due to other parties, but both Darren and Lloyd did their utmost best to alleviate this. We got there in the end and are now very happy in our new home. We would highly recommend their services."

Source - Google

Craig Edwards

June 2019

"Williams & Donovan Benfleet were fantastic from marketing through to sale. Upon making an initial enquiry I had Darren around the house, we agreed to market and it was published within 24hrs. They were able to get us many appointments & we had a sale within 2 weeks. Cannot fault anything. The team there are fantastic and come thoroughly recommended if you're looking to buy/sell a home in the Benfleet area."

Source - Google

Christine Parker

May 2019

"A very big THANK YOU to Paul and the team at the Hockley branch!! To say that this process has been a journey is an understatement, we’ve had up’s and downs but Paul has been a god send throughout keeping all in the chain including solicitors up to speed with what was going on, we thankfully exchanged today after what seemed like a lifetime!!!!! Yippee!!!!! The team were friendly and approachable and nothing was too much trouble! I would definitely recommend using them for buying/selling. Keep up the great work guys!!!"

Source - Google

Georgina Brock

April 2019

"Williams & Donovan provided us with an excellent friendly service from start to the final process of selling our property. Kept us updated throughout the various stages of the sale ensuring things ran smoothly as possible in what can sometimes be a fraught experience. Efficient and professional team. Would highly recommend for anyone wishing to sell their property."

Source - Google

Supreme All Clean

April 2019

"I have recommended Williams and Donovan to a friend who was looking for a property in Rayleigh at short notice. Paul and the team were extremely helpful and were able to assist her in finding what she needed."

Source - Google

Luke Mason

April 2019

"We have just purchased our first home and we have to say Williams and Donovan have been fantastic! Paul has been absolutely brilliant, chasing our sellers solicitors, keeping us informed and being a genuinely lovely man! He has gone above and beyond for us the whole way through and we cannot thank him enough for his efforts! I wouldn't hesitate to recommend them and Paul to anyone! Paul if you see this pop round for a cuppa you'd be more than welcome!"

Source - Google

Courtney Hodder

March 2019

"Fantastic experience with this estate agent! Every member of staff goes out of their way to help however they can. Each job role has someone that is excellent at their job! We put up for sale, sold and moved within 11 weeks. With Christmas in the middle of that. They were very professional yet made us feel like they actually cared and it was not just a job. We had a brilliant relationship with them and would 100% recommend them to anyone tha