The Property Ombudsman

Williams and Donovan are proud members of The Property Ombudsman (TPO), an independent, government-approved redress scheme that promotes high standards within the property industry.

Being a member of The Property Ombudsman means we are committed to delivering a professional, transparent, and fair service at all times.

TPO provides an impartial and free dispute resolution service for consumers, ensuring that any complaints are handled fairly and independently if they cannot be resolved directly with us (please see our ‘In-House Complaints Procedures’ below).

As part of our membership, we adhere to TPO’s Code of Practice, which sets clear guidelines for ethical behaviour, customer service, and best practice in property transactions. This gives our clients added confidence that they are working with a reputable and accountable agent.

For more information about The Property Ombudsman, please visit their official website at www.tpos.co.uk.

Our TPO Membership Certificates:

Williams & Donovan Ltd Williams & Donovan Lettings Holdings Ltd Williams & Donovan Benfleet Ltd Williams & Donovan Benfleet Lettings Ltd