Customer Reviews
NormanF-11
November 2019
"If you want a good team behind you when selling your home, do your research ask friends and neighbours, we did and the majority came up with Williams & Donovan and they were right any problems we had were dealt with swiftly and professionally by the excellent team at the Benfleet office."
Source - Yell.com
NicoleV-17
November 2019
"Excellent help and advice at a very stressful time. Very professional and friendly service. Highly recommend."
Source - Yell.com
KathT-23
November 2019
"Williams and Donovan have been amazing from the start! First they gave us a realistic valuation for our house, and then found us our buyers really quickly! From then on, they kept us well informed throughout the process and made the whole process go really smoothly. Can’t thank them enough!"
Source - Yell.com
LauraD-240403
November 2019
"I would definitely recommend Williams and Donovan to anyone thinking of moving. Kept us updated regularly by email and phone, and in person they were always happy and enthusiastic."
Source - Yell.com
Kath Millward
November 2019
"Williams and Donovan were amazing throughout our time selling our house with them.They kept us well informed throughout the process and managed to find us a buyer really quickly. They also recommended a brilliant mortgage provider so the whole process was pretty straight forward and stress free - not usually the case when buying and selling! Can’t recommend enough."
Source - Google
BRS
November 2019
"Excellent service from start to finish. Staff were very helpful and always kept us informed. Lynn was especially helpful. Our transaction was long and had some complications, we found that Lynn went out of her way to keep things moving and always kept everyone in the loop. I would use them again."
Source - Google
Emma Symon
October 2019
"We used the Benfleet branch to sell our property. I can recommend Williams & Donovan 100%. They go above and beyond to help. Lynn was such a blessing to have when we encountered problems (well, several, lol). Thank you so much. â¤"
Source - Facebook
Jo Reilly
October 2019
"We have recently bought our house through Williams & Donovan in Hockley and they were fantastic! We dealt mainly with Paul who was always helpful, professional and good-humoured which was very much needed in our case as our chain dragged on! The rest of the team were all very helpful and despite our many, many emails and phone calls, they never made us feel like we were a pain. We would not hesitate to recommend them to anyone."
Source - Facebook
MikeN-122
October 2019
"My girlfriend and I recently purchased a property through Williams and Donovan and the level service we received was excellent, particularly from Paul and Denise, who managed the whole house purchase process throughout. We were regularly updated with progress and any issues/questions were dealt with quickly and efficiently which was very much appreciated. We would strongly recommend."
Source - Yell.com
JessM-103
October 2019
"We have recently bought our house through Williams & Donovan in Hockley and they were fantastic. We dealt mainly with Paul who was always helpful, professional and good humoured, which was very much needed in our case as our chain dragged on! The rest of the team were all very helpful and despite our many, many emails and phone calls, they never made us feel like we were a pain. We would not hesitate to recommend them to anyone."
Source - Yell.com
LukeP-183
October 2019
"We would highly recommend the team at William & Donovan Hockley. They have been beyond amazing with the purchase of the house. Always happy to help and answer any questions we had and went above and beyond, keeping in touch with us and our conveyancer We worked closely with Paul who is evidently highly experienced, was efficient and always very friendly. He made everything as easy as it could have been and we can't thank him enough for all the work he put in for us. Keeping things moving and getting stuff done. Denise was also always very polite, professional and was always able to answer the phone when needed. All in all cannot fault this team who played a big part in reducing the whole stress of moving. The flowers they gave us when we picked up the keys were also a pleasant surprise. Thank you."
Source - Yell.com
EmmaS-907
October 2019
"We used the Benfleet branch to sell our property and we can recommend them 100%. Lynn was a blessing to have when we encountered problems with our sale and purchase. Williams and Donovan go above and beyond to help you."
Source - Yell.com
Jessica McLean
October 2019
"We have recently bought our house through Williams and Donovan Hockley and they were fantastic. We dealt primarily with Paul who was always helpful and friendly and good-humoured which really helped during a stressful time. We would always use them again and would not hesitate to recommend them to anyone."
Source - Google
MumofBoth
September 2019
"I want to thank W&D (Benfleet) and, in particular, the wonderful Lynn. We’ve had a very difficult 6 months trying to purchase a property due to the chain falling through numerous times and problems with solicitors. We were on a tight deadline with our mortgage offer very expiring soon and if it hadn’t been for all her hard work we definitely wouldn’t have exchanged in time for completion before this deadline.
She was emotionally invested in our journey to completion and I could genuinely feel how much she cared for us.
Thank you, Lynn, and to all the Williams and Donovan team.
I will be recommending you to family and friends!"
Source - Google
Samantha Gladstone
September 2019
"Could not recommend highly enough - we purchased a property from them and they kept us updated every week throughout the entire process without chasing. Every question, however small, was answered quickly and without confusing us further. Paul and Denise have been amazing and helped the process go as smoothly as possible. Above and beyond is all we can say. Thank you both so much."
Source - Google
Seal Family
September 2019
"We highly recommend Williams and Donovan. They have in-depth local knowledge and found us a buyer within a few days. Denise was incredibly supportive and proactive throughout the whole process. We certainly made a good choice here."
Source - Google
David C
September 2019
"Williams & Donovan provided a 5 star service, they are the most efficient estate agents I have come across. Lloyd and Mark in particular, ensured an excellent move was made possible (Darren & James very helpful). Their attention to detail and thoroughness throughout was impeccable. They kept in touch and went way above and beyond to make my sale and purchase as effortless as possible. I would highly recommend. Thank you all."
Source - Yell.com
Gabrielle A
September 2019
"Tom came to value our property. Unlike some other agents, he wasn’t pushy or forceful but really professional and knowledgeable and we were very pleased with the photographs that he took.
Then Denise looked after us from beginning to end and she was absolutely brilliant keeping us updated with regular progress reports. She was patient, kind, empathetic and really knew her stuff. Thank you, Denise, for all your help and support. We would also like to say thank you to Paul who looked after us while Denise was on annual leave.
All in all the whole team at Hockley were great; always answering the telephone in a polite, courteous manner, passing on messages in a timely manner to ensure that phone calls were returned promptly.
We would have no hesitation in recommending Williams & Donovan; they made a potentially stressful chapter in our lives really quite bearable."
Source - Yell.com
Samantha G
September 2019
"Service is excellent - they went above and beyond in our opinion. From the very start they kept us informed on a weekly basis and touch base even if no updates. They answered all of our questions in a quick and informative fashion every time and made sure we understood everything we were told. They were the best part of the process and we could not recommend them highly enough. If we ever sell our beautiful house we've just bought from them we would use them and we have recommended them to all of our family and friends. Thank you so much to Paul and Denise - you were fantastic!"
Source - Yell.com
Gabby Atling
September 2019
"Tom (W & D Hockley) came to value our property. Unlike some other agents, he wasn’t pushy or forceful but really professional and knowledgeable and we were very pleased with the photographs that he took.
Then Denise looked after us from beginning to end and she was absolutely brilliant keeping us updated with regular progress reports. She was patient, kind, empathetic and really knew her stuff. Thank you Denise for all your help and support. We would also like to say thank you to Paul who looked after us while Denise was on annual leave. He really had his work cut out towards the end of our sale with unresponsive parties at the beginning of the chain but his dogged determination resulted in a satisfactory outcome.
All in all the whole team at Hockley were great; always answering the telephone in a polite, courteous manner, passing on messages in a timely manner to ensure that phone calls were returned promptly.
We would have no hesitation in recommending Williams & Donovan; they made a potentially stressful chapter in our lives really quite bearable."
Source - Facebook
Charlotte Court
September 2019
"Williams & Donovan (Benfleet) provided a 5 star service, they are the most efficient estate agents I have come across. Lloyd and Mark in particular, ensured an excellent move was made possible (Darren, James and Lynn very helpful). Their attention to detail and thoroughness throughout was impeccable. They kept in touch and went above and beyond to make my sale and purchase as effortless as possible. I would highly recommend."
Source - Facebook
Charlene Robins
September 2019
"I want to thank W&D (Benfleet) and in particular, the wonderful Lynn. We’ve had a very difficult 6 months trying to purchase a property due to the chain falling through numerous times and problems with solicitors. We were on a tight deadline with our mortgage offer expiring very soon and if it hadn’t been for all her hard work we definitely wouldn’t have exchanged in time for completion before this deadline. She was emotionally invested in our journey to completion and I could genuinely feel how much she cared for us. Thank you Lynn and to all the Williams and Donovan team. I will be recommending you to family and friends!"
Source - Facebook
Bill Stillwell
September 2019
"Excellent estate Agents. We used the Hockley branch recently to both sell and purchase our home. They were all very helpful, informative and professional. I’d have no hesitation in recommending them. Top service."
Source - Facebook
Nikki Warren
August 2019
"We would highly recommend the team at William & Donovan Hockley. They have been more than amazing with the purchase of the house. Always happy to help, answer any questions we had and went above and beyond. We worked closely with Denise who knows her stuff, was efficient and always very friendly. She made everything as easy as it could have been and we can't thank her enough for all the work she put in for us. Chloe was always very polite, professional and was a pleasure to talk to. Paul was also friendly and always happy to help. All in all cannot fault this team of wonderful people who made a huge dent in the stress of moving. Thank you"
Source - Facebook
David Priest
August 2019
"We Sold our house with Benfleet branch, and ended up buying from them too! The guys were really good, from Lloyd seeing us originally and getting the house on the market, to Lynn being on it chasing up the chain (in particular one of the Solicitors). The house sold very quickly, and the fact they were sensible with the valuation certainly helped. Some EAs we had round were promising to get silly money for the house, desperate to get the sale (and in some cases the corresponding high cut they wanted) - but I didn't see the point if we ended up putting down the price again and again till it sold, something that's fairly obvious when you look at Rightmove. The main thing that I liked though was the office knew us and we could just pick up the phone and call them for any problems. Cheers guys"
Source - Facebook
Kerry Priest
August 2019
"Lovely team from the Benfleet office. Friends of ours used the Hockley one too and say the same. Thank you for everything. They have by far the best reputation in the area, would definitely recommend and use again (but hopefully we won't be moving again any time soon!)"
Source - Facebook
Gerry Seal
August 2019
"We are so glad we chose Williams and Donovan for our sale. They have the in-depth local knowledge to know where the potential customers are, and found us a buyer within a few days of going on the market. We particularly appreciated Denise's supportiveness and assertiveness when the chain was struggling to make progress. Recommended for sure."
Source - Facebook
Jackie Wo
August 2019
"Simply the Best Highly competent & thorough, as well as reassuring from start to finish. I have bought and sold a few times through the Hockley branch and all the team there are so friendly, helpful, down to earth and approachable. They call and reply when they say they're going to and all work as a team. These guys really do know their field and therefore come very highly recommended. Thank you W&D Hockley."
Source - Yell.com
Adam L
August 2019
"Excellent and professional service. I've just moved into my new house and used Williams and Donovan as my estate agent. They've been fantastic. Very friendly, professional and helpful. In particular, they're good at regular, useful communications so you're not left out of the loop. I will be recommending them to my family and friends when they move in the future."
Source - Yell.com
Gerry S
August 2019
"Great service We thoroughly recommend Williams and Donovan. They have in-depth know ledge and found us a buyer within a few days. Throughout the process Denise was extremely supportive and helpful. We made a good choice here."
Source - Yell.com
Nikki W
August 2019
"Would highly recommend We would highly recommend the team at William & Donovan Hockley. They have been more than amazing with the purchase of the house. Always happy to help, answer any questions we had and went above and beyond. We worked closely with Denise who knows her stuff, was efficient and always very friendly. She made everything as easy as it could have been and we can't thank her enough for all the work she put in for us. Chloe was always very polite, professional and was a pleasure to talk to. Paul was also friendly and always happy to help. All in all cannot fault this team of wonderful people who made a huge dent in the stress of moving. Thank you."
Source - Yell.com
Adam Lyons
August 2019
"I've just recently moved house and used Williams and Donovan as my estate agent. They've been genuinely excellent - friendly and helpful, very clear and regular with their communications too. They're who I will be recommending my friends and family use in future."
Source - Google
Martin Jones
August 2019
"Really friendly staff, I didn't end up buying through them as the house I bought was advertised with another agent. However when I do come to sell I will definitely be in touch."
Source - Google
Shannon Tuttle
August 2019
"Really great service from Williams and Donovan. Friendly staff that response rate and communication was brilliant. Thank you!"
Source - Google
Chris Wilkins
August 2019
"Professional, polite and really prepared to pull out all the stops to ensure the sale progresses as smoothly as possible. Big thumbs up to the Hockley team, especially Denise and Paul. Many Thanks Guys."
Source - Google
Andy Gilbey
August 2019
"Really great service during our purchase. Kept us up to date along the way!"
Source - Google
Philip Hobbs
August 2019
"Although sadly withdrawing our property from sale, the service provided by the staff at Hockley has been efficient , professional and friendly and would highly recommend them."
Source - Google
Nikki Parnell
August 2019
"We would highly recommend the team at William & Donovan Hockley. They have been more than amazing with the purchase of the house. Always happy to help, answer any questions we had and went above and beyond. Wish we could have used them for the sale of our property too. We worked closely with Denise who knows her stuff, was efficient and always very friendly. She made everything as easy as it could have been and we can't thank her enough for all the work she put in for us. Chloe was always very polite, professional and was a pleasure to talk to. Paul was also friendly and always happy to help. All in all cannot fault this team of wonderful people who made a huge dent in the stress of moving. Thank you."
Source - Google
David Priest
August 2019
"We Sold our house with Benfleet branch, and ended up buying from them too! The guys were really good, from Lloyd seeing us originally and getting the house on the market, to Lynn being on it chasing up the chain (in particular one of the Solicitors). The house sold very quickly, and the fact they were sensible with the valuation certainly helped. Some EAs we had round were promising to get silly money for the house, desperate to get the sale (and in some cases the corresponding high cut they wanted) - but I didn't see the point if we ended up putting down the price again and again till it sold, something that's fairly obvious when you look at Rightmove. The main thing that I liked though was the office knew us and we could just pick up the phone and call them for any problems. Cheers guys"
Source - Google
Louise Hoskins
August 2019
"Totally unprofessional. Arranged a viewing 5 days in advanced. Called on the way to the property to say we were not allowed to view property! Communication in office clearly needs addressing."
Response from the owner – August 2019
Good afternoon Louise I sincerely apologise that you are disappointed with our service. One of the directors Ian Williams or Colin Donovan will call you Tuesday after the bank holiday to apologise personally and will try and explain what happened once we have had a chance to speak to the team.
Further response
Louise, as discussed yesterday I have now had a chance to speak to my team and provided an explanation that we were adhering to our seller’s instructions. I apologise you were called to cancel the viewing whilst enroute to the property. We pride ourselves on providing good service and will do our utmost to prove this going forward. Ian Williams, Director
Source - Google
Craig Edwards
July 2019
"Williams & Donovan Benfleet were fantastic from marketing through to sale. Upon making an initial enquiry I had Darren around the house, we agreed to market and it was published within 24hrs. They were able to get us many appointments & we had a sale within 2 weeks. Cannot fault anything. The team there are fantastic and come thoroughly recommended if you're looking to buy/sell a home in the Benfleet area."
Source - All Agents
Steve Wright
July 2019
"I guess we have used Williams & Donovan in Hockley for our last four or five moves ( we have just completed house move number 7 ! ). We have never been disappointed with the service we have received, all the staff have been very helpful, but Paul, in particular has kept us informed every step of the way. We would definitely recommend W & D to anyone moving in the local area."
Source - All Agents
Shannon Tuttle
July 2019
"Great communication, kept us updated the whole way through the process. Friendly and personable staff, especially Denise! Highly recommend."
Source - All Agents
Michelle Lloyd
July 2019
"Very professional and helpful. Kept me up to date with our move. Denise was superb."
Source - All Agents
Craig
July 2019
"Highly Recommended!! Williams & Donovan Benfleet were fantastic from marketing through to sale. Upon making an initial enquiry I had Darren around the house, we agreed to market and it was published within 24hrs. They were able to get us many appointments & we had a sale within 2 weeks. Cannot fault anything. The team there are fantastic and come thoroughly recommended if you're looking to buy/sell a home in the Benfleet area"
Source - All Agents
Sharon & Mark
July 2019
"These guys are outstanding, they know how to sell houses there is no stone unturned, thanks to you all for your professional guidance and support all the way from beginning to end. Love you guys THANKS SO MUCH"
Source - All Agents
Steve W
July 2019
"Another great home move Brilliant service again from a very professional outfit. Bought and sold through W & D Hockley office, wouldn’t recommend anyone else."
Source - All Agents
Chris W
July 2019
"Forget the rest, Williams & Donovan are the best ! Professional, polite and really prepared to pull out all the stops to ensure the sale progresses as smoothly as possible. Big thumbs up to the Hockley team, especially Denise and Paul. Many Thanks Guys"
Source - All Agents
Sam Plumb
July 2019
"I recently bought a house through Williams and Donovan, and their service on both the offer and completion side of things was perfect. When going through the stage of making offers on a property, Mark was in no way pushy and was advising me on the vendors interests and kept excellent communication. The process of purchasing and completion was handled by Lynn, who was a refreshing voice to hear when trying to deal with my atrocious solicitors, and who ended up doing a lot of their leg work. Williams and Donovan went above and beyond for both myself and the vendor, and as I sit surrounded by cardboard boxes I can't think of anything they could have done better."
Source - All Agents
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Get in touch
Call us on Benfleet: 01268 755252 / Hockley: 01702 200666 or send us a message...