Customer reviews
Hope Howe
May 2021
"We bought a property through Williams and Donovan and the process was easy from start to finish, they couldn’t have helped anymore! They kept us regularly updated throughout right through till the end. All the staff are really helpful and friendly I couldn’t fault them. Thank you for all making our first purchase exciting and easy. I would highly recommend, special thank you to Lynn for all her help through the process"
Source - Facebook
Lauren Stones
May 2021
"Cannot fault the Williams & Donovan Lettings Team! So helpful, quick to reply and reliable. Would definitely recommend them if you are looking to rent or let a property"
Source - Facebook
Jane Slater
May 2021
"Williams and Donovan handled both the sale of my flat and purchase of a house. The agent knew from the beginning the property I wanted and worked to achieve that for me. Unfortunately my first buyer withdraw just as we were about to exchange contracts. Following a discussion with the agent my property was back on the market within hours at a slightly reduced price to encourage a quick sale. That resulted in a flood of interest and I sold the property again within a week. Throughout both the sale and purchase process Williams and Donovan very efficiently monitored progress, chased up solicitors, and kept me informed of the stage we were at. My buyer was able to take advantage of the previous legal work and we completed 6 weeks after acceptance of their offer. The card and flowers I got when I picked up the keys for my new property were a really lovely touch! I had very good service from Williams and Donovan and would recommend them."
Source - Facebook
April 2021
"Denise was the most patient and understanding person to have dealing with our move. It involved 2 properties being sold and we are moving away to Somerset. He liaised with all parties involved, taking a lot of pressure off me. Staff involved in our house sale were excellent. Thank you all"
Source - Facebook
April 2021
"Williams and Donovan have just completed the sale of my late Nan and Grandads property. They are an amazing team, especially Tom Revell, who directly helped my mother with the sale. Tom went above and beyond throughout the whole process. I would recommend Williams and Donovan if you are buying or selling a home"
Source - Facebook
Nicola Moone
April 2021
"Thank you to Paul and the team for all your help with my purchase it wouldn’t have happened without your hard work ringing everyone regularly to keep things moving! You really went above and beyond and I am very grateful "
Source - Facebook
Irene Clark
April 2021
"Jack showed us round the house of our dreams. He was very informative, knowledgeable, polite and made us feel at ease. He is an asset to Williams and Donovan. Thanks Jack"
Source - Facebook
March 2021
"Williams and Donovan were my mothers letting agents for her property for 10 years and the lettings team were always very helpful and efficient, especially Daniella. When my mother passed away last year we entrusted the sale of her property to them. It was sold the day after it was viewed, and even unfortunately after the buyers dropped out just before exchange, sold it straight away once again. This time the sale went through smoothly and Lynn kept me informed of the progress. I live 150 miles away from Benfleet so it was great to feel confident in the company."
Source - Facebook
Katy Summerhayes
January 2021
"I cannot believe the level of help I got from these guys. Every step of the way they were there to help and advise, nothing was ever too much trouble for them. I honestly don’t think I could have dealt with it all myself without their help. They also recommended a fabulous mortgage broker – Dean Neagan from Affinity and he truly went above and beyond for me. Mark Toomey has been wonderful, also Lloyd and all the other guys, and lovely Lynn who managed to get my over the finish line!!! If you are looking to sell your property, I really can’t rate these guys highly enough"
Source - Facebook
Chloe Reddan
September 2020
"We can’t thank the team at Williams and Donovan enough for helping us find our dream home. It was a long process from viewing the house in January and then the chain have different issues along the way. Without the help of Paul and Denise chasing the chain every hour of every day it would have never have gone through. They were all so supportive from start to finish and we would highly recommend! "
Source - Facebook
Jon Clarke
September 2020
"Despite challenges with Lockdown, COVID and our purchase going into probate through all of it, the team at W&D kept us informed, and worked very hard to get all parties in the chain aligned and working towards the same goal - completion. Super impressed with their service and dedication, would absolutely recommend them again. "
Source - Facebook
Lisa Sedge
September 2020
"Would highly recommend Williams and Donovan who we purchased our dream home through. Special thank you to Paul and Denise who continually kept us updated on all details and pulled the whole chain together to finally get a completion. We are very grateful to them. "
Source - Facebook
Laura Bailey
September 2020
"The whole Williams & Donovan family were amazing during our recent home move! It’s been a long process from when we first listed to finally finding our perfect home and completing but I can honestly say it’s been a pleasure to deal with each and every one of them along the way, in fact it’s going to be strange not hearing from them on a regular basis now! Would highly recommend W&D to anyone looking for a personable sales team! X "
Source - Facebook
Clare & James McCarthy
September 2020
"Thank you to all the staff at the Hockley branch for all their help and guidance in selling our property and helping us to find our dream home. From the first day when they came to value our property, through to completion day, they have been amazing. All the staff are very knowledgeable and their experience is very clear to see. The whole process was stress free and Tom, Paul and the team kept us informed throughout. Thank you so much for your help. We highly recommend Williams & Donovan for all your selling and moving needs! "
Source - Facebook
Clare McCarthy
September 2020
"Thank you to all the staff at the Hockley branch for all their help and guidance in selling our property and helping us to find our dream home. From the first day when they came to value our property, through to completion day, they have been amazing. All the staff are very knowledgeable and their experience is very clear to see. The whole process was stress free and Tom, Paul and the team kept us informed throughout. Thank you so much for your help. We highly recommend Williams & Donovan for all your selling and moving needs! "
Source - Google
Kay MacGrego
September 2020
"Incredible estate agent, very helpful. "
Source - Google
Jonnie Clarko
September 2020
"Despite challenges with Lockdown, COVID and our purchase going into probate through all of it, the team at W&D kept us informed, and worked very hard to get all parties in the chain aligned and working towards the same goal - completion. Super impressed with their service and dedication, would absolutely recommend them again. "
Source - Google
Jessica Brewer
August 2020
"Positive: Professionalism, Quality, Responsiveness, Value "
Source - Google
Matt Wing
August 2020
"Just wanted to Thank Lynn and the team at W&D for going above and beyond during progression with our Vendors - Lynn kept us up to date more than our own Agent did during our Purchase. If we ever move again will be using W&D for Sales. "
Source - Google
Barry Williams
August 2020
"Excellent service "
Source - Google
Sarah Childs
August 2020
"Tom from Williams and Donovan is absolutely brilliant. I spoke to Tom as I wanted to go through my property valuation. Tom had fantastic knowledge and advice about the property . He answered the many questions I had in a clear and understanding manner and was able to give excellent knowledge about the current markets and properties surrounding the area too. Thank you for helping me Tom it is truly appreciated and thank you to Williams and Donovan. Would highly recommend! "
Source - Facebook
Ian Portway
July 2020
"I would highly recommend Williams and Donovan. We just sold a house in Benfleet, with most of SSTC period being during the Lockdown period. All members of the team in the Benfleet office were friendly and always helpful whenever we contacted them throughout the process. Even the owner, Ian Williams called us several times during the Lockdown period to assure us things were moving along quietly and that all was well. Very reassuring given the concern about all businesses and the housing market in general during April and May due to Covid 19. Thank you to the entire team in making the entire process as easy as it could be."
Source - Facebook
James Round
July 2020
"I have rented a property through Williams and Donovan. Lorraine is a diamond.. she always returned my emails and calls and guided me through the whole process. Nothing was to much trouble... I would really recommend doing business with them "
Source - Facebook
James Round
June 2020
"I recently rented a property through Williams & Donovan, I dealt with a lettings negotiator called Lorraine... very happy with the service and nothing was to much trouble, she was brilliant at guiding me through the rental and any questions I had were quickly answered and she always replied to all my emails and calls. I have found this to be a rare quality in lettings negotiators so I can't rate them highly enough."
Source - Google
Vic Ken
June 2020
"Very helpful and friendly staff. Nothing is too much trouble for them. Would highly recommend. "
Source - Google
Miriam Yates
June 2020
"Excellent and very professional letting agents - I am in my second property with Williams & Donovan and each time they have made the letting transaction very easy and are very helpful each step of the way and work to your personal needs. Lorraine Tuff is the best letting agent I have dealt with, nothing is too much trouble and is always there to assist with any queries or problems throughout my tenancies and sorts them out within a very speedy timeframe and her support is first class. Highly recommended if you are looking to rent a property. "
Source - Facebook
Anne Wright
June 2020
"Very efficient service. Kept fully up to date with proceedings. "
Source - Facebook
Helen Carruthers
June 2020
"The team at Williams and Donovan are fantastic. We've bought through them and now sold through them too, their communication, professionalism and dedication is excellent and I thoroughly recommend them to anyone. They also pull out all the stops to get things sorted when you meet any roadblocks or challenges with the sale process, they know their stuff and you can trust them to get things done. "
Source - Facebook
Maria Bozin
June 2020
"I couldn't recommend using Williams and Donovan any higher! Not only do they have great knowledge and experience in the processes of buying and selling, but they understand the emotional investment you are making and they ensure they support you in every way they can. Buying during the Covid 19 pandemic was stressful enough as it is, but they made it as stress free as they could! They always pick up the phone or call you back, and they quite frankly just get the job done!"
Source - Facebook
Ellie Lewis
June 2020
"My partner and I bought our first house recently through Williams & Donovan. We were so pleased with their brilliant service, always replying to emails / phone calls and chasing solicitors for us. Also, always kept in contact and kept us updated with our purchase through the coronavirus pandemic. Would highly recommend !! "
Source - Facebook
Tashajimkyle Tjk
April 2020
"Denise and team were excellent from start to finish, kept us informed all the way through to completion..went very smoothly! Thank you! "
Source - Google
Kevin Cornwell
March 2020
"A very professional service from start to finish. We would like to say a big 'thank you' to Denise who kept us informed throughout on a weekly basis despite several setbacks in our sale. We would certainly recommend Williams and Donovan to anyone."
Source - Facebook
Lauren Collinson
March 2020
"Denise at W&D Hockley, has been an absolute superstar. We purchased from them, and sold our house via another agent. She has been so warm, approachable and efficient is all communication. Despite my constant badgering, pregnant, hormonal ramblings, she never left me hanging and always fought our corner. More so than our own agent!! Thanks again for your continued support and pushing for finally getting this over the line. We look forward to moving day on 2nd March! I would not hesitate to recommend W&D."
Source - Facebook
Sherilee Whittle
February 2020
"William and Donovan were great from start to finish with us buying, valuing and selling our house within 2 days. All the staff were great from start to finish in chasing and getting our chain all complete in 10 weeks with Xmas in between. They recommended their mortgage broker who was great too. Highly recommended."
Source - Google
Andy Turner
February 2020
"We really appreciated all the effort from Williams and Donovan (Hockley) throughout our move. We put our house on the market and it sold within 2 weeks! We couldn’t believe it. All throughout the sale and purchase process the staff at W&D (especially Denise) were superb. They kept me suitably informed and when we had little snags (as there inevitably are) like a last minute request to change a completion date on the exchange date, to quote Denise, she “stuck her pointy shoes on and put her foot down” and completion happened on the originally planned date without a hitch! I would absolutely recommend them!"
Source - Google
Lauren Collinson
February 2020
"Denise at W&D Hockley, has been an absolute superstar. We purchased from them, and sold our house via another agent. She has been so warm, approachable and efficient is all communication. Despite my constant badgering, pregnant, hormonal ramblings, she never left me hanging and always fought our corner. More so than our own agent!! Thanks again for your continued support and pushing for finally getting this over the line. We look forward to moving day on 2nd March! I would not hesitate to recommend W&D"
Source - Google
Carol B-425
February 2020
"Professional but friendly estate agents. They have showed prospective buyers around the property and kept us informed about every viewing. Now sold and continuing to help us through the process. I would recommend Williams and Donovan."
Source - Yell.com
Lauren C-271
February 2020
"Superb and efficient! Denise at W&D Hockley, has been an absolute superstar. We purchased from them, and sold our house via another agent. She has been so warm, approachable and efficient is all communication. Despite my constant badgering, pregnant, hormonal ramblings, she never left me hanging and always fought our corner. More so than our own agent!! Thanks again for your continued support and pushing for finally getting this over the line. We look forward to moving day on 2nd March! I would not hesitate to recommend W&D."
Source - Yell.com
Andy T-341
February 2020
"A thoroughly professional and superb job! Would recommend to anyone! We really appreciated all the effort from Williams and Donovan (Hockley) throughout our move. We put our house on the market and it sold within 2 weeks! We couldn’t believe it. All throughout the sale and purchase process the staff at W&D (especially Denise) were superb. They kept me suitably informed and when we had little snags (as there inevitably are) like a last minute request to change a completion date on the exchange date, to quote Denise, she “stuck her pointy shoes on and put her foot down” and completion happened on the originally planned date without a hitch! I would absolutely recommend them!"
Source - Yell.com
Cheryl Holdich
January 2020
"Excellent customer service. Professional and prompt at all times. Nothing too much trouble. Kept in touch at all times through the sale and purchase. Special thanks to Denise. Will recommend and return to use in the future."
Source - Google
David C-2278
January 2020
"Professional agency. We had Tom value our property and although not moving right now will be next year and will certainly be using them. He gave us lots of information and broke down all our moving costs."
Source - Yell.com
Karen N-123
January 2020
"Recently bought a house through W&D - their staff are very friendly and helpful. Would highly recommend."
Source - Yell.com
Danielle Winter
January 2020
"All staff at Williams and Donovan are very helpful and always lovely to speak to. They helped us find a buyer very quickly and couldn't ask for a better service. We would definitely recommend them"
Source - Facebook
Jean Carter
January 2020
"I found these agents a pleasure to talk to. Always ready to help. They kept me informed with regular updates on my move and I wouldn't hesitate to deal with them again"
Source - Facebook
Sophie Leverington
January 2020
"Denise for helping us out totally along the way when purchasing and selling our house. She was absolutely brilliant. We could contact her whenever we needed to and she always responded to anything we asked her. Thanks Denise!"
Source - Facebook
Sherri Whittle
January 2020
"Williams and Donovan were great from start to finish with us buying, valuing and selling our house within 2 days. All the staff were great from start to finish in chasing and getting our chain all complete in 10 weeks with Xmas in between. They recommended their mortgage broker who was great too. Highly recommended."
Source - Facebook
Kane Brewer
January 2020
"Great communication, professional approach. Mark, Darren, James and Lynn have been superb throughout. Our home sold in 4 days which tells you all you need to know. I can't speak highly enough of our experience. Thank you"
Source - Facebook
Richard Merry
January 2020
"Friendly, went over and above, does exactly what it says on the tin"
Source - Facebook
PG Aitch
January 2020
"Excellent. Knew the local market so gave us good advice and we achieved a good sale. Conducted our viewings efficiently and always kept us informed. Very helpful when dealing with solicitors. Would recommend them"
Source - Google
Teresa Allington
January 2020
"A special big thanks to those in Williams & Donovan who we have dealt with personally in our sale. Huge thanks first to Mark, who was patient, helpful & calm (especially when I panicked - which was frequently); lovely Darren, who we met with initially and took all the pics (great job); James, always bright and charming on the phone and Lynn, so friendly, helpful and such perseverance, lastly Lloyd, for his helpfulness, calmness and again patience. So sorry if I have forgotten anyone but these are all who I think we dealt with personally. You are all such a lovely bunch of people and we wish you all the very best for 2020 and the future. Many thanks for selling our home."
Source - Google
Danielle W
January 2020
"Great company – Williams and Donovan are a very good company, they helped us find a buyer very quickly. All staff are a pleasure to talk to and we are very happy with the service they have provided. We will be recommending to friends and family"
Source - Yell.com
Mr & Mrs Kelly
January 2020
"Brilliant and friendly agent – We recently sold our house with Williams & Donovan in Benfleet and received brilliant service from start to finish, excellent communication from the off with advice on correct marketing price and feedback on viewings. When we did secure a sale we received regular updates from Lynn who worked tenaciously to get our sale to completion. Would definitely use again and recommend to friends and family. Many thanks."
Source - Yell.com
Stewart C
January 2020
"Buying a house – Our agent was Mark, he was brilliant, gave us good advice plus offered us info on moving tips, and removal firms, very excited for us plus genuinely pleased for us - very helpful staff"
Source - Yell.com
Sherilee Whittle
January 2020
"Highly recommended – Williams and Donovan were great from start to finish with us buying, valuing and selling our house within 2 days. All the staff were great from start to finish in chasing and getting our chain all complete in 10 weeks with Xmas in between. They recommended their mortgage broker who was great too. Highly recommended"
Source - Yell.com
Kane-B
January 2020
"A pleasure – The team at Williams and Donovan have been superb. We first contacted Mark to arrange a viewing of a new build over Christmas/New Year. Despite it being the holidays, he promptly arranged a time for my wife and I to view the property. Although it wasn't for us, we spoke about putting our home on the market and Mark again quickly arranged for Darren to visit to value the home and offer guidance on our next steps. Darren took some brilliant photos and promptly uploaded to RightMove. Within 24 hours we had several viewings lined up, and within 4 days our property was sold! James obviously did a great job when showing potential buyers around. Lynn kept us regularly informed when offers came in, and helped us consider counter offers and conclude everything quickly. We can't thank the whole team enough for how smoothly this has all been!"
Source - Yell.com
Richard M
January 2020
"As easy as moving can be – Came when they said they would. Good photographs. Kept in contact even when there was nothing to report. Answered every question, made a problematic move easy, although both JAMES and DARREN do look about fourteen"
Source - Yell.com
Carol B
January 2020
"Selling property – Professional but friendly estate agents. They have showed prospective buyers around the property and kept us informed about every viewing. Now sold and continuing to help us through the process. I would recommend Williams and Donovan"
Source - Yell.com
Andrew Copley
December 2019
"Efficient, professional and got the job done. I have had dealings with several members of the team at Williams & Donovan and they have all been professional, kind and patient. They have guided us through every step of the way and have given us support and guidance in what has been a very stressful time in our lives but they have definitely made the process easier"
Source - Facebook
Rebecca Warner
December 2019
"What amazing people Lloyd is a very special man. Thank you for being so helpful."
Source - Facebook
Paula Chittock
December 2019
"They are a very professional company and good at what they do. They gave us a very accurate valuation, which led to a quick sale. Through the process, they were helpful and efficient and helped to make a stressful process, almost painless."
Source - Facebook
Maxine Howard
December 2019
"Having recently marketed our house through Williams and Donovan in Benfleet we have been delighted with the level of service the team provided from day one. Mark Toomey and Lloyd Brooks have both been very supportive, always available to talk things through and offer their professional advice. Mark in particular has gone above and beyond, which definitely helped keep us both sane when trying to complete the chain which became extremely stressful and time sensitive. Mark’s enthusiasm shines through, as does his love for the job. This was witnessed every time he showed potential buyers round the property. Without a doubt, the Williams and Donovan team are one of a kind when it comes to estate agents – honest, trustworthy and dedicated. We are happy to recommend their services."
Source - Facebook
Emily Chapman
December 2019
"We sold our property through Williams & Donovan in Hockley and was thrilled with the service we received by the whole team! Tom gave us a great valuation for our property and really took the time to explain how best to market the house and Paul was brilliant once we had sold the house and kept us up to speed throughout. We would definitely recommend W&D in Hockley!"
Source - Facebook
Steve Hunt
December 2019
"such a professional company excellent staff, thank you so much to Lloyd, Darren, James and Lynne recommend to all."
Source - Facebook
Bad Badger
December 2019
"They are a very professional company and good at what they do. They gave us a very accurate valuation, which led to a quick sale. Through the process, they were helpful and efficient and helped to make a stressful process, almost painless."
Source - Google
Andy Copley
December 2019
"Efficient, professional and got the job done."
Source - Google
Cheryl Holdich
December 2019
"Excellent customer service. Professional and prompt at all times. Nothing too much trouble. Kept in touch at all times through the sale and purchase. Special thanks to Denise. Will recommend and return to use in the future."
Source - Google
Alex G-363
December 2019
"Very helpful and professional. Sorted any queries we had quickly."
Source - Yell.com
Hannah C-324
December 2019
"I have had dealings with several members of the team at Williams & Donovan and they have all been professional, kind and patient. They have guided us through every step of the way and have given us support and guidance in what has been a very stressful time in our lives but they have definitely made the process easier. They gave us a realistic valuation for the property whereas one of the other estate agents that provided us a valuation was very low. I can’t praise Lloyd and the rest of the team enough and if I ever sell a property again I would go straight to Williams & Donovan."
Source - Yell.com
Maxine H-72
December 2019
"Having recently marketed our house through Williams and Donovan in Benfleet we have been delighted with the level of service the team provided from day one. Mark Toomey and Lloyd Brooks have both been very supportive , always available to talk things through and offer their professional advice. Mark in particular has gone above and beyond, which definitely helped keep us both sane when trying to complete the chain became extremely stressful and time sensitive. Mark’s enthusiasm shines through, as does his love for the job. This was witnessed every time he showed potential buyers round the property. Without a doubt, the Williams and Donovan team are one of a kind when it comes to estate agents – honest, trustworthy and dedicated. We are happy to recommend their services."
Source - Yell.com
Anna R-611
December 2019
"Great service, friendly and professional. Couldn’t do enough for us."
Source - Yell.com
Peter C-1891
December 2019
"They are a very professional company and good at what they do. They gave us a very accurate valuation, which led to a quick sale. Through the process, they were helpful and efficient and helped to make a stressful process, almost painless."
Source - Yell.com
Emily C-1991
December 2019
"We sold our property through Williams & Donovan in Hockley and was thrilled with the service we received by the whole team! Tom gave us a great valuation for our property and really took the time to explain how best to market the house and Paul was brilliant once we had sold the house and kept us up to speed throughout. We definitely recommend W&D in Hockley!"
Source - Yell.com
Lynn & Gary Jacobs
November 2019
"What a fabulous team at the Benfleet office, so, so helpful and all willing to go the extra mile. Gary & I can’t thank you enough for the sale of the property in Haddon Close. Would and will recommend you to anybody buying or selling their property. Thank you all."
Source - Facebook
Lorraine Stalley
November 2019
"My experience with Williams and Donovan was brilliant from start to finish. We bought our house through them. We mostly dealt with Denise who was professional, efficient but very friendly, she kept me up to date throughout the process. The whole team were always every polite and helpful and always called back immediately. We cannot speak highly enough of the Hockley office."
Source - Facebook
Kath Tovey
November 2019
"Williams and Donovan were fantastic. from the start, they gave us a realistic valuation which we were happy with and our house sold really quickly. From then, Williams and Donovan kept us well informed throughout the process and helped make the whole process stress free. Thankyou!"
Source - Facebook
Nicole van de Laak
November 2019
"So helpful when we had issues. Everyone friendly and helpful during the whole process. Would highly recommend the Benfleet branch."
Source - Facebook
Laura Dennis-Peters
November 2019
"I would definitely recommend Williams and Donovan to anyone thinking of moving. Kept us updated regularly by email and phone, and in person they were always happy and enthusiastic."
Source - Facebook
LorraineS-213
November 2019
"We bought our house through Williams and Donovan and the service was outstanding, we mostly dealt with Denise who was helpful, professional, efficient and above all very friendly. The whole office in Hockley were great, they always dealt with enquiries and got back to me straight away. We were kept informed throughout the whole process. Would highly recommend these agents as the best in town. I would give 10 stars if I could."
Source - Yell.com
Gary2-2185
November 2019
"Best local agents bar none! Paul and the team always go the extra mile."
Source - Yell.com
See archive
Get in touch
Call us on Benfleet: 01268 755252 / Hockley: 01702 200666 or send us a message...